The most successful multi-channel retailers allow their customers to buy their goods and have them delivered, whenever and wherever they choose. Whether it be to buy online and pickup/return in-store, or buy in the store and choose to have the goods delivered directly to a friend.
They also provide a personalised touch with every transaction and enhance customer experience through a loyalty program.
Particularly for retailers, the effort to integrate web, call-center, store and delivery systems is significant. US & European retailers have spent tens of millions of dollars and many years implementing their own solutions. The good news, though, is that the lessons have been learned, and our team has lived through it all. LoyaltyTech brings 10 years of experience with international retailers to the table, and provides the cornerstones for cross channel retail success:
- global experience & best practices
- customer analytics and relationship marketing
- sales and service website, portal, call-center
- loyalty & rewards management
- social network integration
- order management
- integration to front and back-office
- support & managed services